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Late payments

If you are a customer who has not paid your invoice on time, you may have some of these questions.

I missed my first invoice, and Incluziv locked my account. Why?

Unfortunately, there is a higher risk for abuse and fraud with new customers. We at Incluziv try very hard to prevent abuse and fraud. So we are extra careful about new customers.

One good way to prevent abuse and fraud is to make sure that customers pay their invoices. So we ask new customers to pay their first invoice after a very short time. If customers then don’t pay their invoice, we lock their accounts and cloud instances and/or other Incluziv products. Doing this reduces the amount of time a potential scammer or spammer has access to an account or cloud instance & so it prevents a lot of abuse.
If this has happened to you, pay your invoice.

I stopped using my server (and/or) other Incluziv services. But Incluziv still sent me an invoice. Why did I still get an invoice?

We sent you an invoice because you didn’t cancel your server or your other products. You have a contract with us that you did not cancel. If you don’t want to pay for Incluziv instances or services anymore, cancel them. See also our Terms and Conditions.

For cloud instances, you need to pay for any instances that still exist. To stop paying for them, delete them. We at Incluziv do not monitor whether or not you are using your service or instance. So even if you do not use them, we will still ask you to pay. Why do we do this? Until you cancel your instance or services no other Incluziv customers can use them.

To cancel your Incluziv Instance or other Incluziv products, go here and look under “Cancellation”. Select the correct user interface for the product and follow the steps in that article. Make sure to cancel each product or service that you no longer want.

Incluziv locked or cancelled my Incluziv Cloud Instance. How do I get it/them unlocked?

Pay your invoice as soon as possible. If your account is still active, you can pay using a credit card or NEFT or any online transfer so the payment goes quickly. That will help us reactivate your account more quickly.
Send us a support request via the Cloud Console. In it, ask us to re-activate your account or to revoke the cancellation.
If your invoice is very late, we may choose not to reactivate your services / instance. We may choose to keep the cancellation in place. We might also do this if you made late payments in the past. We make the decision on a case-by-case basis.

Incluziv locked or cancelled my ACCOUNT. How do I get it unlocked?

In this situation, we ask you to pay via bank or online transfer. See below.

How to pay a late invoice via bank/wire transfer

Follow these steps:
Pay your invoice. You can find our banking information on your invoice and use it to pay via bank transfer or NEFT.
Send us confirmation of your payment via email (billing@infinitiplc.com) together with the invoice number(s) and your CRN number. This will speed up the process.
In the same email, ask us to re-activate your account. If your invoice is very late, we may choose not to reactivate your instance/services. We may choose to keep the cancellation in place. We make the decision on a case-by-case basis.
Incluziv locked or cancelled my server. Is my data gone?
You MIGHT still be able to get your data. It depends on your situation and how late your payment is.

Additional questions?

If you have any additional questions, please write a support ticket via konsoleH, Cloud Console. This is usually the quickest way for our support team to help you.

If you no longer have access to your account, please write to billing@infinitiplc.com and give them your last invoice number and your client number. You can also call +91-7507306207

The accounting department is open Mondays-Fridays from 9 AM to 6 PM, Indian Standard Time.

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